Salon T&C’s –
Kindly Review Before Booking
Before scheduling your appointment, we kindly request that you thoroughly review our complete set of policies and comprehensive terms and conditions provided below. This will ensure a smooth and enjoyable visit to our salon.
By proceeding with the booking process at Scarlet Hair, you acknowledge your acceptance of our Terms, Conditions, and Cancellation Policy, including any associated charges for cancellations. Clients must acquaint themselves with these terms before finalising their appointment to guarantee an effortless experience. Scarlet Hair is a L'Oreal Professional prefferred colour specialist and Kerastase trained salon. We only use the best professional colour and technology in the industry.
Our Salons T’s & C’s:
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We use a tiered pricing system that correlates with the level of experience of our stylists.
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Please be aware that prices on our website are an estimate only. You will be quoted an accurate price prior to beginning any booked services. Extra product will be charged for longer/thicker lengths.
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Prices online may vary to store prices. We will use our best endeavours to ensure that prices on our website are accurate and up to date, these prices are subject to change at any time.
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We send a confirmation text/email 3 days prior to your appointment as a friendly reminder. If you need to cancel or reschedule, please call the salon a minimum of 24 hours before your booking.
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Consultations require a $50 non-refundable deposit that is redeemable at the time of your appointment service & can also be redeemed on products.
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Please be mindful when walking into the salon without an appointment that we may not be able to accommodate your service request at that time. Our staff will endeavour to book you in at the soonest availability.
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We require a deposit before going ahead with ordering any extensions in the salon, this deposit is non-refundable.
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Once Great Lengths Extensions have been ordered by the salon, no returns, refunds or exchanges of colour, length or number will be accepted.
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On the remote chance you’re unhappy with your service, we offer adjustments at no cost within a two week period following your appointment.
Cancellation Policy:
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To cancel or reschedule your appointment, call the salon on (08) 9534 5242 a minimum of 24 hours before your booking.
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No cancellations or changes are permitted within 24 hours of the appointment. Cancellations and changes within 24 hours or missing your appointment will result in forfeiting your deposit amount.
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A deposit for all bookings made online or over the phone is required, which then will be redeemable on your service.
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You will receive a SMS 3 days prior to your appointment as a friendly reminder. Please ensure to reply to this SMS or call the salon on (08) 9534 5242 if you need to reschedule or cancel your appointment please call the salon a minimum of 24 hours before your booking.
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At Scarlet Hair we do our best at providing top service for everyone. This cancellation policy allows us the time to inform any standby clients of any availability, as well as keep our Scarlet Hair team members schedule filled, thus better-servicing everyone.
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We appreciate and hope you understand that cancellation / 'no-shows' also means a loss of business and potentially a loss of new clientele.